Frequently Asked Questions (FAQs)

1. What services do you offer?
We offer a range of graphic design services, including: • Logo Design • Branding and Identity Design • Marketing Materials (brochures, flyers, posters) • Web Design • Social Media Graphics • Print Design • Custom Illustrations For a full list of our services and detailed descriptions, please visit our What We Do Page.

2. How do I request a design project?
To request a design project, you can: • Contact us directly on Our Whatsapp at +92 3148005006, So we can discuss things. Please provide as much detail as possible about your project, including your design preferences, deadlines, and any specific requirements.

3. What is your pricing structure?
Our pricing varies depending on the complexity and scope of the project. We offer customized quotes based on your specific needs. Please reach out to us with your project details, and we will provide you with a detailed quote.

4. How long does it take to complete a design project?
The timeline for completing a design project depends on its complexity and scope. Generally, logo design projects take 1 week, while more extensive projects like branding or web design can take 2 – 4 weeks. We will provide you with an estimated timeline when you receive your project quote.

5. Can I request revisions to the design?
Yes, we offer 3 rounds of revisions as part of our standard service. Additional revisions may incur extra charges. We will work with you to ensure the final design meets your expectations.

6. What is your process for working with clients?
Our process typically involves: 1. Initial Consultation: Discuss your project requirements and goals. 2. Proposal & Quote: Receive a detailed proposal and quote based on your needs. 3. Design Phase: We create initial design concepts and share them with you. 4. Feedback & Revisions: Provide feedback and request revisions. 5. Finalization: Approve the final design, and we deliver the completed files. 6. Project Completion: The project is finalized, and you receive all necessary files and documentation.

7. What file formats will I receive for my design?
You will receive your final design files in various formats suitable for both digital and print use, including: • High-resolution JPEG and PNG • Vector formats such as AI (Adobe Illustrator) or EPS • PDF (for print purposes) • Any other formats as requested

8. Do you offer rush services?
Yes, we offer rush services for urgent projects. Rush fees will apply based on the urgency and scope of the project. Please contact us to discuss your timeline and requirements.

9. What if I’m not satisfied with the final design?
We strive to ensure that you are satisfied with the final design. If you are not satisfied, we will work with you to address any issues and make necessary revisions as outlined in our revision policy. If we cannot resolve the issue to your satisfaction, we will discuss potential solutions or adjustments as needed.

10. How do I pay for your services?
We accept payment via SadaPay Business Payments Link, Payment terms will be specified in the project proposal. For most projects, a deposit is required before work begins, with the remaining balance due upon project completion.

11. How do you handle confidentiality?
We take your privacy seriously and will handle all project details and personal information with the utmost confidentiality. We are happy to sign a Non-Disclosure Agreement (NDA) if required.

12. Do you offer ongoing design support?
Yes, we offer ongoing design support and maintenance services. Whether you need updates, additional design work, or support for existing projects, please contact us to discuss your needs.

13. Can you work with my existing brand guidelines?
Absolutely! If you have existing brand guidelines, please share them with us, and we will ensure that all designs adhere to your established branding standards.

14. What if I have more questions?
If you have any additional questions or need further information, please feel free to reach out to us at admin@kasthive.com or +92 3148005006. We’re here to help!